The operational details, before you ask for them.
Four work tiers, a private Slack channel, a free monthly check-in, and an invoice that ties every line item back to a thread. This is how every engagement runs.
Pick the smallest tier that honestly fits.
Over-scoping a 20-minute fix into a project kills trust. Under-scoping a 15-hour build opens both sides up to scope disputes. When in doubt, we round up one tier and explain why.
You post the issue, we go fix it. Logged on the next invoice. Saves us both the back-and-forth on a five-minute job.
A button is broken. A workflow has the wrong tag. The kind of thing where the email asking permission would take longer than the fix.
We post "this is about 2–3 hours, ~$350–$525, want me to proceed?" — you reply yes — we work — we log. The Slack thread is the paper trail.
A small build, a one-off integration, a focused cleanup. Anything that fits in an afternoon and doesn't need a written plan.
A short PDF: objective, 3–5 bullet WBS, hour range, total estimate, start date. Email approval. We stop at the top of the range and check in if needed.
Multi-day work with deliverables you can name. Newsletter sequence build. Pipeline restructure. Reporting dashboard rebuild.
Full SOW: summary, WBS with hours per task, requirements, consultant bio, terms, total cost, expiration. Signed before work begins. Change orders for scope additions.
Migration projects. Net-new GHL implementations. Anything multi-week with multiple stakeholders on your side.
The closest you can get to having us as your employees.
Every active client gets a private Slack channel. That channel is the primary place work happens — questions, estimates, screenshots, recordings, status, recap.
No tickets. No help desk. No account managers passing messages. Direct access to the consultant doing the work.
It's a working channel, not a 24/7 hotline. We're typically in there during business hours, with same-day response on most messages.
- +Direct access to your consultant — same person every time
- +Async-friendly: drop a Loom or screenshot, get an estimate back
- +Searchable thread history is your project record
- +No login portals to manage
form-submitted event. ~10 min to confirm and fix.Marcus · ~5h est
Kwame · ~3h est
Thirty minutes, every month, on the house.
Active clients get a free recurring 30-minute check-in. We open the shared task tracker, walk the list, confirm status, flag blockers, and align on what's next.
This call is unbilled — relationship maintenance, not productive work. Recap goes back to Slack within an hour so the channel stays the source of truth.
Time logged to the tenth of an hour.
Invoices arrive on the first business day of the month. Per-session line items: consultant name, date, time to 0.1 hours, plain-English description of what got done.
If a charge looks wrong, you can audit it against the Slack thread and the tracker entry. Everything ties back. There are no "miscellaneous account management" line items because we don't bill account management.
| Date · Work | Hours | Amount |
|---|---|---|
| Mar 03 · Marcus W. | 0.3 | $52.50 |
| Mar 08 · Marcus W. | 4.7 | $822.50 |
| Mar 14 · Kwame C. | 3.2 | $560.00 |
| Mar 21 · Marcus W. | 0.4 | $70.00 |
We adapt to your stack.
If you already run on ClickUp or Asana or a spreadsheet, we'll meet you there.
Ready to see if this fits?
Book a 20-minute discovery call. We'll figure out the right tier together — or tell you it's not a fit and point you somewhere better.